Returns

4/6/2006

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. You must contact Custom Fireplace Shop to get a return goods authorization (RGA) prior to returning any product.  Fulfillment mistakes that we make, resulting in the shipment of incorrect product to you, will also be accepted for return 30 days from the date of purchase.