Shipping Policy


Shipping is included in the cost of the product.  Please note that we ship only within the continental United States.

Shipping Time -- Most orders received will ship within two business days, provided the product ordered is in stock.  Some products are custom manufactured and will require two weeks.  You will be contacted if your order falls within these custom parameters, or if there is a back order on your product.  Orders are not processed or shipped on Saturday or Sunday.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Custom Fireplace Shop or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.